Shipping policy

Preorder timing

Machines in the current run are made to order. The current estimate is that Run 2 closes 30 September 2026 and the first machines ship from 1 November 2026.

Manufacturing dates can move. We email every reservation holder when a date changes and post updates to the order status page. If the estimate moves by more than 30 days you can cancel for a full refund, as set out in the Refund policy.

Where we ship

We ship to US, UK, Canada, Australia, and Europe. Orders to addresses outside that list cannot be accepted at this stage.

Rates and delivery times

Transit times start once the machine leaves our warehouse, and exclude weekends and public holidays.

Duties and taxes

Import duties and taxes are calculated at checkout and included in what you pay. Nothing further is owed on delivery.

Tracking

You get a tracking number by email when your machine ships. Tracking can take up to 48 hours to show movement.

Delivery

Machines ship as a single boxed unit of roughly 18 kg and may need a signature. Make sure the shipping address can receive a parcel of that size during business hours.

Address changes

Email hello@mybronson.com as soon as possible. We can change an address up until the order is picked. After dispatch, address changes go through the carrier and may attract a fee.

Damaged or missing shipments

Inspect the box on arrival. If it is visibly damaged, photograph it before opening and email hello@mybronson.com within 7 days with your order number and the photos. If tracking shows delivered and you cannot find the parcel, contact us within 14 days and we will open a carrier investigation.