Refund policy
Preorders and reservations
Bronson machines in the current production run are sold as preorders. When you reserve, you are paying ahead of manufacture and your machine is built into that run.
Before the run closes. You can cancel a preorder and receive a full refund at any time up to 30 September 2026. Email hello@mybronson.com from the address on your order and we will process it back to your original payment method within 14 business days.
Deposits. A $100 deposit holds your place in Production Run 2 and is credited against the balance. Deposits are refundable in full up to 30 September 2026. After that date, deposits are applied to a machine already in production and are refundable only where the Australian Consumer Law requires it, or where we cancel or delay your order as described below.
After the run closes. Once production begins we can no longer pull a unit from the run. Your order at that point is covered by the money back guarantee below once the machine arrives.
If we are late. If the estimated ship date for Production Run 2 moves by more than 30 days, we will email you and you may cancel for a full refund within 14 days of that notice.
If we cancel. If we cannot fulfil your order we will refund you in full, including any shipping paid.
90 days day money back guarantee
Once your machine arrives, you have 90 days from delivery to use the guarantee if you are unhappy with the machine.
To use the guarantee:
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Email hello@mybronson.com with your order number within 90 days of delivery.
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We send you a return authorisation and shipping instructions.
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Pack the machine in its original box with all accessories included.
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Ship it to the instructed address using the label or method we provide.
Once the machine arrives and passes inspection we refund the purchase price to your original payment method within 14 business days.
What the guarantee covers. Change of mind, taste, fit in your kitchen, any reason at all. The machine needs to arrive back in working condition with normal use wear only.
What it does not cover. Machines with damage from misuse, modification, or an accident. Missing accessories or a missing box may reduce the refund by the replacement cost of those items.
Who pays return shipping. Bronson covers return shipping worldwide.
Original shipping. Refunded in full.
Faulty or damaged machines
If your machine arrives damaged, or develops a fault, contact hello@mybronson.com with your order number and photos or video of the issue. Do not ship anything back before we reply.
Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Customers outside Australia keep whatever consumer rights apply where they live, and this policy does not reduce them.
Exchanges
The fastest way to swap a machine or variant is to use the guarantee for a refund and place a new order.
Late or missing refunds
Refunds land back on your original payment method. Banks and card issuers usually take 5 to 10 business days to post it after we release it. If it has been longer than that, email hello@mybronson.com and we will send you the transaction reference.
